Table of Contents
- What is Responsible Gaming?
- Safe Gaming Tools
- Warning Signs
- Self-Assessment Test
- Self-Exclusion Procedure
- Parental Controls
- Where to Get Help
- The abc365 Commitment
Emergency Support
If you or someone you know is struggling with a gaming problem, please reach out to our support team.
[email protected]Responsible Gaming is an approach where players enjoy gaming while maintaining full control over their time, money, and mental well-being. abc365 believes that gaming is only enjoyable when it is kept within healthy boundaries.
Millions of people in Bangladesh enjoy online gaming, and the vast majority play in a healthy, controlled way. However, for a small number of players, gaming can become problematic. Identifying and preventing this early is the core purpose of responsible gaming.
Responsible gaming at abc365 is more than a policy — it's the foundation of our platform. We give every player the tools and information they need to stay in control of their gaming habits.
Our core principles at abc365: Gaming should be a source of entertainment — not a way to earn money or relieve stress. Whenever you feel you're losing control, that's the time to seek help.
- Always keep your gaming within your budget.
- Set daily limits on both time and money.
- Do not try to chase your losses after a losing streak.
- Avoid gaming when drinking or feeling emotionally unstable.
- Make spending time with family and friends a priority.
Abc365 offers a range of practical tools to help you play responsibly. You can enable or disable these tools at any time from your account settings.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. To increase your limit, a 24-hour waiting period applies.
Session Time Limit
Set a time limit for each gaming session. When the time is up, abc365 will automatically alert you and encourage you to take a break.
Loss Limit
Set a daily or weekly maximum loss limit. Once you reach that limit, abc365 will automatically stop your gaming session and encourage you to take a rest.
Cooling-Off Period
Take a gaming break for a set period (24 hours to 6 weeks). During this time you will not be able to play, but you can still view your account balance.
Self-Exclusion
Self-exclude for extended gaming breaks. Your account can be fully suspended for anywhere between 6 months and 5 years. During this period, no promotions or bonus offers will be sent to you.
Gaming History
View your full gaming history, deposit and withdrawal records at any time. Analyze your spending and time patterns to make more informed decisions.
Tips: These tools exist solely for your protection. Lowering a limit takes effect immediately, while increasing one requires a cooling-off period — this helps protect you from making impulsive decisions.
Problematic gaming does not happen overnight. It develops gradually and can be difficult to recognize on your own. Below are common warning signs of problematic gaming — watch out for these in yourself or someone you know.
| Category | Warning Signs | Level |
|---|---|---|
| Financial | Gaming with borrowed money or by draining savings | High Risk |
| Financial | Gaming at the expense of bills or essential expenses | High Risk |
| Mental | Feeling restless or irritable when not gaming | Moderate Risk |
| Social | Hiding your gaming from family or friends | Moderate Risk |
| Behavior | Repeatedly chasing losses after a losing streak | High Risk |
| Time | Spending far more time gaming than planned | Moderate Risk |
| Work | Neglecting work, studies, or responsibilities | High Risk |
Caution: If you notice even one of the signs above, don't take it lightly. Contact the abc365 support team or use the self-exclusion tool.
Be honest about your gaming habits. Go through the questions below. If you answer "yes" to more than three, consider reaching out for support.
Ask Yourself
Are you spending more time or money on gaming than you planned?
Do you find yourself unable to stop gaming even when you want to?
Is gaming causing problems in your relationships with family or friends?
Are you gaming to cope with financial stress or to escape pressure?
Do you find yourself playing more to recover losses after a losing session?
Do you feel restless, bored, or irritable when you're not gaming?
Have you ever lied or hidden your gaming from family members?
Is gaming affecting your work, studies, or daily life negatively?
How to interpret your results: 0–2 "Yes" — Generally safe. 3–4 "Yes" — Proceed with caution and set limits. 5+ "Yes" — Seek help immediately and consider self-exclusion.
Self-exclusion is a feature that allows you to voluntarily take a break from gaming on abc365 for a set period of time. It is one of the most effective ways to manage problematic gaming.
Go to Account Settings
Log in to abc365, go to the "Responsible Gaming" section, and look for the "Self-Exclusion" option.
Select Duration
Choose your preferred duration from 6 months, 1 year, 2 years, or 5 years.
Verify Your Identity
You will need to verify your identity for security purposes. This ensures that no one else can perform this action on your behalf.
Effective Immediately
Once self-exclusion is applied, your account will be deactivated immediately. Your account cannot be reactivated under any circumstances before the set period expires.
Withdraw Balance
You may withdraw any remaining balance from your account before self-excluding. Our support team will be happy to assist you with this.
Important: Self-exclusion is a serious step and cannot be reversed. Even after the period ends, an additional cooling-off period will apply before reactivation.
Abc365 strictly prohibits gaming for anyone under 18. Age is verified at registration, and additional identity verification may be required in cases of doubt.
If you're concerned that a minor in your household may be accessing gaming on your device, take the following steps:
- Use a PIN or password lock on your device.
- Always log out of abc365, whether you're using the app or a browser.
- Never share your password with anyone.
- Keep devices out of reach of children.
- Use parental control software.
Our commitment at abc365: If we detect any gaming activity by a minor, the account will be suspended immediately and all transactions will be cancelled.
You don't have to face a gaming problem alone. abc365 is always here for you and committed to providing the support you need. Below are some sources of help:
Abc365 Support Team
Our specialist support team is available 24 hours a day, 7 days a week. Contact us via live chat or email.
Support from Family & Friends
Talk to someone you trust. Opening up about gaming issues is the first step toward resolving them.
Mental Health Support
Seek professional mental health support if needed. Gaming addiction is a treatable condition — there is no shame in getting help.
Voluntary Organisations
Various voluntary organizations in Bangladesh provide support for addiction recovery. Reach out to your local mental health center.
Contact: You can reach the abc365 support team by email at [email protected] — we handle every case with full confidentiality.
Abc365 is more than a gaming platform — it's a responsible community. We believe that fostering a healthy gaming environment is our ethical duty, which is why we continuously improve our responsible gaming policies and tools.
We never run ads or promotions targeting vulnerable individuals. All our marketing communications carry responsible gaming messaging. Our staff are trained in responsible gaming and can recognize signs of problematic behavior.
- We strictly prohibit gaming by minors.
- Players who have self-excluded will not receive any marketing communications.
- We do not offer any "play on credit" facility on our platform.
- All promotions include responsible gaming messaging.
- Our policies are verified through regular third-party audits.
Our commitment at abc365: We want you to stay with us for the long term — healthy and happy. That's why responsible gaming isn't a business strategy for us; it's a core value.